Vietnamese electric vehicle giant VinFast is making its debut in the Indian market with the launch of its premium electric SUVs, the VF6 and VF7, and is strengthening its presence through a strategic partnership with Global Assure to deliver comprehensive customer service across the country.
Robust Customer Service Infrastructure
VinFast has teamed up with Global Assure, a leading mobility and service solutions provider, to offer Indian customers a seamless and reliable support experience. The partnership will provide:
- 24/7 Dedicated Call Centre: Round-the-clock assistance for all customer queries and emergencies.
- Nationwide Roadside Assistance (RSA): On-demand support for breakdowns, emergencies, and towing needs.
- Mobile Charging Services: Emergency charging support for EV owners, ensuring peace of mind on the road.
- Mobile Service Vans: Fully equipped vans for on-site repairs and diagnostics, minimizing downtime for customers.
For added convenience, VinFast has launched a dedicated toll-free helpline (1800-571-8888) and an email support channel (vfcareindia@vinfastauto.in).
Commitment to Quality and Customer Experience
Pham Sanh Chau, CEO of VinFast Asia, emphasized that the partnership with Global Assure is a key part of VinFast’s commitment to providing prompt, dependable, and customer-focused support as it launches its premium electric SUVs in India. He noted that Global Assure’s nationwide reach and expertise align well with VinFast’s goal of building a holistic and reliable electric mobility ecosystem in the country.
Manish Vij, Co-founder and CEO of Global Assure, highlighted that their deep understanding of Indian customer needs and pan-India presence will ensure efficient response times and high-quality service, making every journey smoother and more reassuring for VinFast owners.
VinFast’s Global and Indian Ambitions
VinFast, a subsidiary of Vietnam’s Vingroup JSC, has rapidly expanded its electric vehicle portfolio, which includes electric SUVs, e-scooters, and e-buses, targeting key markets in North America, Europe, and Asia. The company’s entry into India with the VF6 and VF7 SUVs is aimed at capturing a significant share of the growing Indian EV market, with bookings for both models set to open this month.
What Indian Customers Can Expect
- Premium Electric SUVs: The VF6 and VF7 are positioned as high-quality, feature-rich electric SUVs for Indian consumers.
- Comprehensive Support: From purchase to after-sales, VinFast customers will have access to a robust service and support network.
- Peace of Mind: With 24/7 assistance, mobile charging, and on-site service, VinFast aims to deliver a worry-free ownership experience.
VinFast’s strategic moves underscore its ambition to become a major player in India’s electric mobility space, backed by strong customer service and innovative products.
