Strengthening Digital After-Sales Support
Ola Electric has introduced a nationwide in-app service booking feature, expanding its digital-first approach to customer support across India. With more than a million electric scooters on the road, the new feature aims to simplify appointment scheduling and improve after-sales accessibility for users. By integrating end-to-end service management within the Ola Electric app, the company is focusing on convenience, transparency, and quick turnaround times.
Doorstep and Workshop Service Integrated Into One Platform
The in-app system allows customers to choose between doorstep service and visits to Ola’s service centres. Users can view available dates and time slots, select preferred options, and receive immediate confirmations through the app. This eliminates the need for phone-based appointments and long wait times.
The updated platform integrates Ola’s expanding service network including mobile service vans and workshops—to ensure higher availability and faster response. Customers also gain the ability to track service progress, receive alerts, and communicate with Ola’s support team directly through the interface.
Supporting India’s Largest EV Two-Wheeler Fleet
Ola Electric’s introduction of digital service booking addresses a key need that emerges with scale: maintaining service quality for a rapidly growing EV fleet. As the company continues widening its footprint with more service hubs and on-ground technicians, the digital scheduling system provides the operational backbone needed to manage large volumes efficiently.
The service enhancement aligns with Ola’s broader strategy to strengthen its ecosystem spanning sales, charging, maintenance, and digital services. With EV adoption rising sharply, streamlined after-sales infrastructure is critical for ensuring reliability and long-term customer satisfaction.
