Fast-Response Support Across Six Cities
Euler Motors has introduced Euler Prime, a structured aftermarket service designed to deliver rapid support for commercial EV customers. The rollout begins across Delhi, Gurgaon, Noida, Lucknow, Kanpur, and Patna, marking the company’s first phase of a dedicated on-ground assistance network. Euler Prime aims to ensure quick intervention during breakdowns, deploying trained technicians on mobile service bikes and vans to diagnose and resolve issues on-site. For customers operating within urban limits, the company has committed to reaching them within 90 minutes, enabling fleets to resume services with minimal disruption.
Extended Coverage for Highways and Outer-City Fleets
For operators traveling beyond city boundaries, Euler Prime has set a 4–5 hour service window, providing a predictable and dependable escalation structure for long-route logistics. The service is automatically available to newly purchased Euler vehicles and customers under the Annual Maintenance Contract (AMC). Existing Euler vehicle owners can also access the service through paid enrolment, ensuring that the program is inclusive for the wider customer base. This model strengthens confidence among fleet operators who rely on uninterrupted vehicle availability to maintain delivery schedules.
Leveraging Telematics for Higher Uptime
Euler Motors is integrating the program with Shepherd, its proprietary telematics and fleet intelligence platform. Shepherd provides real-time diagnostics, usage insights, and early alerts for potential faults, enabling the Prime team to prepare, respond faster, and carry necessary tools or parts before reaching the breakdown site. According to Ashish Tandon, Global Head of Customer Excellence, the combination of rapid-field support and data-driven diagnostics ensures that vehicle uptime is maximized and operational disruptions are minimized. This aligns with the company’s broader strategy of strengthening EV reliability in India’s fast-growing commercial mobility segment.
